FAQ

Support Local ♡

Explore our range and select your gear

Your order supports your local cycling store

Add to cart and complete the checkout process

Your garments shipped to your chosen address

- Simply browse our collections, and once you’ve found the perfect item select your ideal size, colour, quantity and a local store to support♡.
- When ready head to the shopping cart, fill in the required fields and check out.
- Your purchase will be shipped straight to your chosen address, ready to be picked up and ridden straight away!

Our passion at Basil Bags Australia is to support cyclists and the retailers who make their riding possible. When you shop online with us, your order helps makes this happen. ♡

PAYMENT OPTIONS

Here at Basil Bags Australia, we like to make ordering as convenient as possible. Therefore, we offer three different types of payment: Credit Card, PayPal and Afterpay. All are simple, secure and instant. If you are having any issues with checking out, please see the above “Support Local” section, or get in touch via email or live chat.

Refunds are processed within three working days of approval, to the same account as the original order payment. Please allow up to five days for the funds to appear in your account due to processing from your financial institution. Refunds where Afterpay was used as the payment method are also processed by us, although the funds are returned by Afterpay, so timing may vary.

Visit PayPal for full T&Cs on their payment and refund process.
Visit Afterpay for full T&Cs on their payment and refund process.